Privacy Policy and Social Media Policy

Privacy Policy

This Privacy Policy describes how Turquoise Owl Therapy PLLC (“Therapy Notes” or “we” or “us” or “our”) uses and discloses the Personal Information “PI” you provide to us or that we collect when you use our websites, mobile applications, software, platforms and services (“Services”). Before using the Services or otherwise providing Personal Information to us, please review this Privacy Policy carefully. By using this website, you agree to the privacy policy and the terms of service

Certain services may use a different privacy policy to provide notice to you about how we use and disclose the Personal Information we collect in the context of that Service. To the extent that we post or reference a different privacy policy, that different privacy policy, not this Privacy Policy, will apply to your Personal Information collected in the context of that Service.

This Privacy Policy does not apply to the Personal Information we may collect in the context of providing Services. Our treatment of Client Personal Information is governed by our agreements with our customers, including HIPAA standards of practice and agreement. If any provision in our Agreement conflicts with any provision in this Privacy Policy, the provision in our Agreement will control to the extent of such conflict.

Squarespace.com (collectively “Squarespace.com” in this document) refer to sites hosted on the Squarespace.com,  Turquoise Owl Therapy PLLC utilizes Squarespace.com to host their website. This privacy policy describes how Squarespace.com uses and protects any information that you provide, as well as Turquoise Owl Therapy PLLC. We are committed to ensuring that your privacy is protected. If you provide us with personal information, you can be assured that it will only be used in accordance with this privacy statement.

“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, telephone number, and broader categories of information such as your professional, educational or health information, commercial information and internet activity.

Like most website operators, Squarespace.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Squarespace.com’s purpose in collecting non-personally identifying information is to better understand how Squarespace.com visitors use its website. From time to time, Squarespace.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Turquoise Owl Therapy PLLC, takes data privacy seriously and does not store or use PI, unless in the  context of starting, providing referrals, or resuming services. It is  important to understand, that in using a website hosted by Squarespace.com,  certain information may be stored to help track website statistics. The information submitted on the contact form goes directly to a HIPPA secure email through Hushmail.com (A HIPPA compliant email and communications service),The PHI included in the form you submit may include: 

  • Identifiers and contact information, such as your name, email address, mailing address, phone numbers, IP addresses.

  • Professional and employment-related information, such as your business name, calendar and scheduling information, and other information related to your business. We collect this information directly from what you share in initiating services.

  • Audio, electronic and visual information, such as your photograph or image, your voice and other similar information if sent via email through the website

In addition to the  purposes for collection described above, we also may collect your  Personal Information for the following general purposes:

  • To respond to your customer service requests and address your questions and concerns;

  • To send you newsletters and marketing communications;

  • To administer and improve our Services and marketing efforts, including measuring the effectiveness of the websites, diagnosing problems with our servers, and analyzing traffic

How We Share and Disclose Your Personal Information

We may share your Personal Information in the following circumstances:

  • From time to time, we may be required to provide Personal Information to a third party in order to comply with a subpoena, court order, government investigation, or similar legal process.

  • We may also share your Personal Information to third parties, such as law enforcement agencies, when we, in good faith, believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In each case, Turquoise Owl Therapy PLLC and Squarespace.com collects such information only insofar as  is necessary or appropriate to fulfill the purpose of the visitor’s  interaction with the Turquoise Owl Therapy PLLC website and Squarespace.com.  Visitors can always refuse to supply personal identifying information.

Turquoise Owl Therapy PLLC and Squarespace.com will not rent or sell potentially  personally-identifying and personally-identifying information to anyone.  Other than as described above, Squarespace.com will not disclose  potentially personally-identifying and personally-identifying  information.

Use of personal information

We use the information you  provide to register for an account, access services, receive  newsletters, use certain other services, or participate on the Squarespace.com platform or the website turquoiseowltherapy.com

We will not sell or lease your personal information to third parties  unless we have your permission or are required by law to do so. For  example, if presented with a subpoena or if you request Turquoise Owl Therapy PLLC to help connect you to additional services.

We may send you email marketing communication which may be of  interest to you from time to time. If you have consented to marketing,  you may opt out later.

Social Media Policy

In addition, please be responsible for what you post on the Turquoise Owl Therapy Facebook site as this is a public Facebook page and as such, anyone that is on the page can view your comments. Please do not provide comments in regards to your own health status (physical or mental) or personally identifiable information (phone, email etc.) as this is protected health information (PHI). Turquoise Owl Therapy PLLC is not liable for information that you post about yourself. Turquoise Owl Therapy PLLC will not make posts that contain PHI of clients. The Facebook page will be monitored and if there are inappropriate comments, they will be deleted. Please use social media responsibly and think before you post.

In addition, the posts that are posted on the Turquoise Owl Therapy Facebook group are meant for educational and entertainment purposes only and are not meant as a substitute for medical or mental health treatment.

Legal grounds for processing personal information

We rely on one or more of the following processing conditions:

  • our legitimate interests in the effective delivery of information and services to you;

  • explicit consent that you have given;

  • legal obligations.

Retention of personal information

We will retain your personal information in our systems only for as long as we need to, including: 

  • Communication to start, resume services, or to provide referrals.

  • Contact information IF subscribed to a newsletter or marketing resource from Turquoise Owl Therapy PLLC.  Turquoise Owl Therapy PLLC  will never automatically sign prospective or current clients to newsletters/marketing without first receiving verbal and written permission. If subscribed, a user will have access to materials until they unsubscribes or requests that we delete that information. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request.

When deletion is requested or otherwise required, we will remove the  data of data subjects and/or remove their information from publicly  accessible sites. 

Third Party Links

Our website may contain  links to other websites provided by third parties not under our control.  When following a link and providing information to a 3rd-party website,  please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to the websites  listed at the beginning of this document, so when you visit other  websites, even when you click on a link posted on Squarespace.com you  should read their own privacy policies. 

Rights in Relation To Your Information

You may have certain rights under data protection law in relation to  the personal information you provide to Turquoise Owl Therapy PLLC. In  particular, you may have a right to:

  • Ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;

  • Ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information.

  • Refuse or withdraw consent regarding providing personal information.

If you would like to exercise these rights or understand if these rights apply to you, please contact Turquoise Owl Therapy PLLC directly  through the phone provided on the site.

Aggregated Statistics

Squarespace.com may collect  statistics about the behavior of visitors to its websites to improve performance or services but they do not disclose personally-identifying  information other than as described in this policy.

Cookies

Additionally, information  about how you use our website is collected automatically using  “cookies”. Cookies are text files placed on your computer to collect  standard internet log information and visitor behavior information.  This information is used to track visitor use of the website and to  compile statistical reports on website activity. To see how Squarespace.com manages cookies for websites that are hosted through them please follow this link:

https://support.squarespace.com/hc/en-us/articles/360001264507

Privacy Policy Changes

Although most changes are  likely to be minor, Turquoise Owl Therapy PLLC may change  its Privacy Policy from time to time, and at Turquoise Owl Therapy PLLC  and  Squarespace.com’s sole discretion. It is encouraged that you check this page periodically for any changes to the Privacy Policy. Your continued  use of this site after any change in this Privacy Policy will constitute  your acceptance of such change.

By using this website you also acknowledge that you understand and agree with Squarespace’s Privacy Policy in whole, which can be found at:

https://www.squarespace.com/privacy

Text Message and Voicemail Opt In

Turquoise Owl Therapy PLLC respects your privacy and as such, when you sign up for services initially, you will have the ability to opt in or opt out of text messaging and voicemail when you complete the intake process through the Therapy Notes portal. Clients will need to be signed up for the portal by Turquoise Owl Therapy initially and then clients have the ability to opt in or opt out text messaging and voicemail.