Website Terms of Use & Privacy Policy

Turquoise Owl Therapy PLLC

Effective date: October 23, 2026

This document explains the terms for using the Turquoise Owl Therapy website and how information may be collected and used when you visit the website or contact the practice.

It contains two main sections: Website Terms of Use and Privacy Policy. These terms apply to the public website and do not replace the agreements, informed consent documents, or clinical privacy notices that govern therapy services.

Part I: Website Terms of Use

1. Acceptance of Terms

By accessing or using turquoiseowltherapy.com, you agree to these Website Terms of Use. If you do not agree, please discontinue use of the website.

These terms apply to your use of the website and its content. They do not constitute a therapy agreement or replace any separate agreement governing professional services.

Our website is hosted by Squarespace. Your use of the website may also be subject to applicable terms and policies of Squarespace and other third-party services you choose to access.

2. Website Content and Educational Disclaimer

The information on this website is provided for general informational and educational purposes only. It is not intended to replace individualized mental health care, medical advice, diagnosis, or treatment.

Reading website content, viewing resources, or contacting Turquoise Owl Therapy through the website does not, by itself, establish a therapist-client relationship.

A therapeutic relationship is established only through appropriate arrangements and agreements between the therapist and client.

Although we make reasonable efforts to provide helpful and accurate information, we do not guarantee that all website content is complete, current, or applicable to every individual's circumstances.

3. No Emergency Services

This website and its contact methods are not intended for emergencies or crisis intervention. Messages and emails may not be reviewed immediately.

If you are experiencing a mental health emergency or are concerned about immediate safety, contact emergency services by calling 911 in the United States, go to the nearest emergency department, or call or text 988 to reach the Suicide & Crisis Lifeline.

Do not rely on this website, email, or voicemail for urgent assistance.

4. Appropriate Use of the Website

You agree to use this website lawfully and respectfully. You may not knowingly attempt to disrupt its operation, compromise its security, or use it for unlawful purposes.

You are responsible for the information you choose to submit through website-related communications. Please avoid including detailed mental health information or other sensitive personal information in general website inquiries.

5. Intellectual Property

Unless otherwise indicated, the original content on this website, including written materials, graphics, and branding, belongs to Turquoise Owl Therapy PLLC or is used with permission.

You may access and use website content for personal, noncommercial purposes. You may not reproduce, distribute, modify, or commercially exploit original content without prior permission, except as permitted by law.

6. Third-Party Websites and Services

Our website may contain links to external websites or services, including consultation or scheduling platforms, social media, and other resources.

These services are operated by third parties and may have their own terms, privacy policies, and security practices. We do not control or assume responsibility for the content, availability, or privacy practices of external services.

Please review the applicable terms and privacy policies before submitting information to a third party.

7. Website Availability and Disclaimers

We make reasonable efforts to maintain an accessible and functional website but cannot guarantee uninterrupted availability, error-free operation, or that all content will remain available at all times.

The website and its general informational content are provided on an “as available” basis, subject to applicable law. Nothing in these terms is intended to exclude rights or protections that cannot legally be waived.

8. Limitation of Liability

To the extent permitted by applicable law, Turquoise Owl Therapy PLLC will not be liable for indirect or consequential damages arising solely from the use of, or inability to use, this website or its general informational content.

Nothing in these terms limits liability where such limitation is prohibited by law, waives applicable professional obligations, or limits rights relating to therapy services that cannot legally be waived.

9. Governing Law

These Website Terms of Use are governed by the laws of the State of Illinois and applicable federal law, without regard to conflict-of-law principles, except where other applicable law requires otherwise.

10. Changes to These Terms

We may update these terms from time to time to reflect changes in our website, practices, or applicable legal requirements. The effective date at the beginning of this document will indicate when the document was last updated.

We encourage visitors to review this page periodically.

Part II: Privacy Policy

11. Introduction

Turquoise Owl Therapy PLLC (“Turquoise Owl Therapy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and disclosed when you visit turquoiseowltherapy.com or contact us as a prospective client.

This policy applies to our public website and information collected through website-related communications. Information collected or maintained in connection with therapy services is subject to applicable confidentiality laws and our clinical privacy practices, including our Notice of Privacy Practices, where applicable.

12. Information We Collect

Information You Provide

You may voluntarily provide personal information when you contact us or request a consultation. This may include your name, email address, telephone number, and information you choose to share about your interest in therapy.

Our website contact form is currently disabled. Prospective clients may request consultations through Alma or contact us through the communication methods listed on our website.

Please avoid sending detailed medical or mental health information through general website inquiries. You may use the appropriate consultation or clinical communication process for information relevant to your care.

Information Collected Automatically

When you visit our website, Squarespace, our website hosting provider, may automatically collect certain technical information. This may include your IP address, browser type, device information, referring website, and information about how you interact with the website.

Squarespace may use cookies and similar technologies to support website functionality, security, and analytics. The information collected depends on the website features and settings in use.

For more information, please review Squarespace's Privacy Policy and information about Squarespace cookies.

13. How We Use Information

We may use information collected through our website or communications to:

• Respond to inquiries and requests for information.

• Coordinate consultation requests and potential referrals.

• Communicate with prospective clients about our services.

• Maintain, secure, and improve our website.

• Comply with applicable legal obligations.

We do not currently send marketing newsletters or promotional email campaigns.

14. Third-Party Service Providers

We use third-party providers to support our website and practice operations. Depending on the service you choose, these may include:

• Squarespace: Website hosting and related website functionality.

• Alma: Consultation requests and related services.

• Headway: EHR, billing and related services

• iPlum: Telephone calls, text messages, and voicemail.

• Hushmail: Email communications.

• Therapy Notes: EHR platform

When you use a third-party service, that provider may collect or process information according to its own privacy practices and the arrangements applicable to the service.

Please review the relevant provider's privacy information before submitting information through its platform. The privacy and security protections available may differ depending on the service and how it is configured.

15. How We Share Information

We do not sell personal information collected through our website.

We may disclose information when necessary to operate our website or provide requested services through service providers, comply with applicable laws or valid legal processes, or address security concerns and protect the rights and safety of individuals.

Any disclosure of information connected with therapy services is also subject to applicable confidentiality requirements and the terms of our clinical privacy practices.

16. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and collect information about website usage. Squarespace provides built-in website analytics and related tools.

We are not currently aware of using separate analytics services beyond Squarespace's built-in features. Website settings, embedded content, or future integrations may affect the technologies in use.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

17. Information Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, professional, and recordkeeping requirements.

We take reasonable steps to protect information within our control. However, no website, electronic communication method, or data transmission can be guaranteed to be completely secure.

Information handled by third-party providers may also be subject to their own storage, security, and retention practices.

18. Confidentiality of Therapy Services

Information collected through our public website is not necessarily subject to the same protections or handling procedures as information collected through clinical systems.

If you become a client, information relating to your therapy is handled in accordance with applicable law and our clinical privacy practices. Please refer to our separate Notice of Privacy Practices for information about the use and disclosure of protected health information and your rights, where applicable.

This website Privacy Policy does not replace our Notice of Privacy Practices or any other applicable clinical confidentiality obligations.

19. Third-Party Websites and Social Media

Our website may link to third-party websites or social media platforms. We do not control those websites and are not responsible for their privacy practices. Please review their privacy policies before providing information.

Our social media pages may be publicly accessible. Please do not share confidential information or personal health details in public comments or messages. Social media is not a substitute for confidential therapy communications.

20. Your Privacy Questions and Requests

If you have questions about this Privacy Policy or wish to request a correction to personal information you have provided through our website, please contact Turquoise Owl Therapy PLLC using the contact information listed on our website or email robin@turquoiseowltherapy.com.

Requests concerning clinical records or protected health information are handled under the procedures and rights applicable to those records. The ability to access, correct, or delete information may be subject to applicable legal and recordkeeping requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, website features, or legal obligations change. The effective date at the beginning of this document will indicate when the policy was last updated.

We encourage visitors to review this page periodically.

22. Contact Information

For questions about these Website Terms of Use or this Privacy Policy, please contact:

Turquoise Owl Therapy PLLC

Website: https://turquoiseowltherapy.com

Email: robin@turquoiseowltherapy.com

Important Notice Regarding Clinical Privacy

This document governs use of our public website and explains website-related privacy practices. It is not a substitute for the separate Notice of Privacy Practices applicable to therapy services, where required.